Cancellation | Returns and Refunds Policy

Thank you for shopping at Jurisedge.

Please read this policy carefully.

We issue refunds for all Domestic products within 7 days of the original purchase of the product.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 9800237135
  • By email:
  • By visiting this page on our website:


We can accommodate an order cancellation request only in cases where the product(s) have not yet been dispatched from our warehouse. Please make the request to us by:

Call our customer service helpline on 9800237135, and request for your product(s) to be returned

Email us on

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

Unfortunately, an order cannot be cancelled once the item has been Shipped to you.

In order to cancel an item in your order:

  • Log into your Jurisedge account and go to the ‘My Account’ page
  • Identify the item you want to cancel and click on the corresponding ‘View Details’ link
  • In the detailed order page, you will see ‘Cancel’ links against each of the items in that order
  • Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

Once you request the cancellation of item(s) in your order, it will take us a maximum of 5-7 business days to cancel the order and initiate a refund. You will be notified of the same by email.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Jurisedge.


No Hassles Returns Policy

At Jurisedge, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service. If you aren’t satisfied with our products for any reason, we offer a no questions asked return policy, subject to goods being received in good undamaged condition.

How do I return an item delivered?

We will accept returns up to 7 days from the day that you receive your product. You can request a product return via either mode listed below:

Call our customer service helpline on 9800237135, and request for your product(s) to be returned.

Email us on with Subject “Return My Product” that you wish to return, and request for a return

You will receive a confirmation of your return request. Our logistics partners will get in touch with you within 3 working days to arrange a reverse pick-up. The product(s) you wish to be returned will be packed, and shipped back to us. Once we have received your returned item(s) in good condition at our warehouse, we will initiate a payment refund. We expect to complete the refund process within 15 days from confirmation of return request.


Please return your product(s) within the original packaging. If the original packaging is lost or unavailable, please allow us 3 additional days to organize the reverse pickup.

Refunds will not be issued if the returned products have been altered in any way before being returned to our logistics partners.

We will not be able to accept returns of customized products or framed paintings

No returns will be accepted after the 7-day returns period has expired.

Can I return a gift?

We regret that we are unable to accept returns of any gift products.

Important Notes and Restrictions:

Jurisedge is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a Jurisedge Returns Centre.

As a safeguard against potential abuse, Jurisedge reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

What happens if my item arrives damaged or incomplete?

At Jurisedge, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing; please notify us immediately. You may do so by:

Call our customer service helpline on 9800237135, and request for your product(s) to be returned

Email us on

Log in to your Jurisedge account, visit the “My Orders” section, select the relevant order(s) and product(s) that you wish to return, and request for a return

We will be happy to replace any damaged product(s) depending on availability of the ordered item(s). In case we are unable to replace your damaged product(s), we will arrange for a reverse pickup of your damaged product(s), verify the damage on receipt at our warehouse, and provide you with a full refund within 15 working days.

Any products that might be missing from your order will be shipped as soon as possible. Do keep in mind that we might be shipping your order via multiple packages. Please do check with our customer service team to ensure that the product(s) you believe to be missing from your order are not being shipped to you via another package.

Return Processing

If you’re facing any issues with a product purchased from Jurisedge, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Jurisedge (or partner) personnel may visit your place.

Jurisedge is committed to provide you quality Jurisedge, but in case if you do not receive product in good condition, damaged or defective at the time of delivery, please return the product immediately and we will deliver the new  product to you.

In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided in 7 days.